What should you do when you discover a damaged or missing safety card in the seat pocket?

• A. Report it immediately to the Purser and replace or document as instructed by the safety program.
• B. Ignore the issue unless a passenger complains.
• C. Remove the safety card from the seat pocket and discard it.
• D. Ask another crew member to verify before reporting.

Answer: (A)

When a safety card is damaged or missing, follow the documented safety procedures right away: report the issue to the Purser and have the card replaced or documented as instructed by the safety program. This keeps important passenger safety information accessible and ensures the seating area stays compliant with safety rules.

Providing the card to passengers is essential because they rely on it for crucial details like exit locations, how to use safety equipment, and what to do in an emergency. If the card isn’t available or is unreadable, passengers may be unsure how to act, which could slow responses in a critical moment. The Purser coordinates the replacement and logs the issue, so there’s an accurate record and a properly stocked seat pocket for the next passenger.

Choosing to ignore the issue or to discard the card bypasses safety requirements and creates potential risk or confusion. Asking someone else to verify before reporting adds unnecessary delay and undermines the established process for maintaining safety materials.