If a passenger requests replacement safety equipment inflight, what should you do?

• A. Refuse if not needed.
• B. Check inventory with the Purser and provide replacement per safety policy.
• C. Ignore.
• D. Tell them to buy at duty-free.

Answer: (B)

When a passenger asks for a replacement safety item inflight, the correct approach is to follow the safety policy and involve the Purser. Verify the requested item is available in the cabin’s spare inventory by checking with the Purser, then issue a replacement that is approved and documented according to policy. This keeps the process safe, consistent, and traceable, ensuring items are serviceable and properly authorized before they’re handed to a passenger.

Refusing without checking, ignoring the request, or telling the passenger to buy something at duty-free aren’t appropriate actions because they bypass the established safety procedures and accountability.