If a passenger refuses to follow safety instructions during an evacuation, what should you do?

• A. Continue the evacuation, document the incident, and inform the Captain and Purser for appropriate follow-up.
• B. Stop the evacuation and wait for medical team.
• C. Force the passenger to comply.
• D. Ignore and continue without documentation.

Answer: (D)

During an evacuation, the priority is to get everyone to a safe exit as quickly and smoothly as possible while keeping a clear record of what happens. If a passenger refuses to follow safety instructions, you should keep the evacuation moving and also document the incident and inform the Captain and Purser so appropriate follow-up can occur after everyone is safe. This approach prevents delaying the exit for the sake of one non-compliant passenger and ensures there is a formal record for accountability and potential safety actions.

Stopping the evacuation would put others at risk by delaying egress, and attempting to force a passenger to comply can escalate the situation and is not the appropriate method. Ignoring the incident and continuing without documentation leaves no record of the non-compliance, which is important for post-incident safety review.